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Unattended Clients Form

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The Unattended Clients form allows you to manage unattended computers and initiate the Unattended Support Connection.

The Unattended Clients Form consists of the following elements:

Unattended Clients Form

Unattended Clients Form

Edit button:
The Edit () button allows editing the Name and Group of an Unattended Computer.
Delete button:

The Delete () button revokes Unattended Access to the remote machine and uninstalls the Unattended Client from the remote machine.

 

Logged in User displays the full Windows account name of the current logged in user on the remote machine. If the user is not logged in, this field states "Windows logon Screen".
Activity field:

The Activity field displays the current user's activity on the remote machine. The hint displays information about the duration that this machine is in its current state. This field may contain the following values:

Activity field value

Description

The user is currently working on the remote machine. The hint of the value displays the

The remote machine is currently not being used.

Status field:

The Status field displays the current status of the Unattended Client.

Status

Description

The remote machine is up and running and you may establish an Unattended Support Connection with this computer.

The remote machine is switched off or unavailable.

Unattended Access to this remote machine has been revoked by the client.

The installation process for Unattended Access has not been completed.

 

Installed On field.

The Installed On field displays the date on which this Unattended Client was created.

Last Connected field

The Last Connected field displays the date of the last connection to this Unattended Client.

 

Action:

Depending on the Unattended Client status, the Action field displays different actions available for this Unattended Client.

Action

Description

The remote machine is up and running and you may establish an Unattended Support Connection with this computer.

You are already connected to this remote machine and can activate the support session.

 

Tabs:
oHome Tab. When you are not connected to the Client, this tab opens the Expert Main Form (Pre-Session Status). During a support session, this tab opens the Expert Main Form (Active Session Status).
oMy Account Tab. This tab opens the My Account Form which allows you to manage your FixMe.IT account.
oUnattended Clients Tab. This tab opens the Unattended Clients Form which allows you to manage your Unattended clients.
oSupport Tab. This tab opens the Support Form which allows you to contact FixMe.IT's support department.
oSign Out finishes work with the FixMe.IT application. The Expert Log In Form will appear.
Filter:
oThe Status filter allows you to filter items in the list based on the Status field.
oThe Computer Name filter allows you to filter items in the list by Computer Name.
Buttons and links:
oThe Refresh button updates all information in the list.
oThe Show Groups button displays the Group Name field of Unattended Computers and allows sorting them by Group Name.
oThe Hide Groups button hides the Group Name field of Unattended Computers.
oThe Group Sort button changes the group sorting order.
oThe Expand All button expands all groups in the Unattended Computer list.
oThe Collapse All button collapses all groups in the Unattended Computer list.
oThe Get Context Help button () opens context sensitive help that is related to the current context.
oVersion number shows the current version of your Techinline FixMe.IT application. You may see the change history when you press on this link.

See also:

Setup Unattended Access

Establish Unattended Connection

Remove Unattended Access to the Remote Computer

Glossary.

 

 


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